I haven't had the need to compose one of these complaining posts for some time, but this situation is beyond ridiculous.
Back in October last year www.DomainNames.com.au sent me an email letting me know that my domain www.EllisAndWebster.com.au was set to expire. If I wanted to renew I needed to update my credit card details or I would lose the domain.
As I no longer need the domain I let it lapse.
However, that didn't actually happen. Despite the fact that the AMEX card I had lodged with them had expired - they altered the cards expiry date on my account and renewed me for another term!
My Amex was bill $49 on Oct 31, 2012.
I emailed them pointing out that I did NOT renew, my AMEX card date had been altered and they needed to refund my $49.
After a few email exchanges, Nick explained that the ONLY way to prevent future "renewals" was for me to go online and delete the credit card from my account.
However, every time I deleted the credit card from my account, the form would not SAVE my details as it pointed out I need to have a valid credit card otherwise my account is incomplete and cannot be saved.
I pointed that out to Nick Stokes who was puzzled that I couldn't do it as he could do it easilty. (Duh, he has access to the back end of the site...)
So, as a favour to me, he deleted my credit card info from the site so that I wouldn't be rebilled in Oct 2013.
As another favour to me, as I had explained I no longer wanted the domain www.EllisAndWebster.com.au HE DELETED MY ENTIRE SITE!!!!
I had to admit defeat at the hands of either and idiot or a vindictive so and so... so I replaced the now blank website with a page redirecting people to my current website.
BUT IT GETS BETTER!
Last month I started getting automated notifications from www.DomainNames.com.au that my domain www.EllisAndWebster.com.au was about to expire!
Well, thought I. must be a "computer error" as I could see the $49 charge on my AMEX.
This morning they emailed me and yes, my domain has now expired and even my redirect page has vanished from the internet despite the fact that they charged me (illegally) $49.
I can't call www.DomainNames.com.au even though they have a St Kilda Rd address, because their phone number advises me to seek help online.
On their webpage https://supportcentre.zendesk.com/home it advises
Many of you know that I'm a big WWE fan. A long time ago (as you can tell by the poster behind me as it has the WWF logo) I was lecturing through the USA and one of the stops was New York - so I took full advantage and made a trip to Times Square especially to visit the newly opened WWF restaurant/nightclub. This was even before Criss Angel took up residence in the venue with a show which, by all reports, was actually better than his current Luxor show.
It was quite an experience to visit this newly minted mecca of all things wrestling. Very exciting because it was fresh and new and I was there... but all very disappointing because it was, in essence, just another manufactured theme restarant (like an 'Irish O'Murphy's' pub or something).
I guess my feelings were pretty much shared by the WWE Universe because the venue has ceased to be. Now it's gone, replaced by another themed restaurant, the Hard Rock Cafe.