Last night, on the way to two shows, my O2 XdaII carked it. It wouldn't let me make any calls, it froze up, then turned itself off. I rebooted it a few times with no success.. which was annoying because 1: I was running late and I wanted to call the booker to let him know, 2: The addresses of both shows were on the phone.
Luckily, it turned itself on and off a few more times during the journey and I was able to get the addresses. I was also able to check that it wasn't just drained. Nope. 23% battery left and 100% of reserve battery.
About two weeks ago it started doing weird things, like freezing up during phone calls so none of the buttons worked. It did that during one call. It disconnected me, but when I checked it later that night, it was still logging the phone call... over 5 hours! Thankfully it had disconnected from Optus and was just amusing itself (and scaring the heck out of me... that would have been a $200 call!)
I've read other reports about the new O2 phones doing similar things straight out of the box, people say they make a great PDA but a lousy phone. Add to this my experience two years ago when I lost the charger (I've only had the phone 2-3 years). The shop where I bought it from couldn't help me, they said they can't get parts from O2 and the local service centre had closed down and all repairs were down through Queensland.
My brother recommended the Dopod 8380 phone or the IMate JasJam. Both are pretty much the same phone, and Telstra sources tell me the return rate on faulty JasJam's is very high, and my local Optus dealer confided that he sold 17 Dopod's recently and they all came back faulty! Popular phones, but not very reliable.
Other than that, the only other PDA phone I can find that will sync to Outlook are the Blackberries, but I hate the tiny pretend keyboards which take up half the surface of the phone and leave you with a smaller screen. Even the new O2s have a much smaller screen than my XdaII.
Even the HTC Touch has a smaller screen.. but from what I can see it looks like being the best out of a very small selection... and we won't get the iPhone here in Australia for another 12 months at least...
Good news though! My Optus dealer has ordered some Touches in and they arrive Tuesday morning. Give me a few days roadtesting the thing and I'll give you a report. You have to admit though, if you visit the website, it definitely looks like a pretty cool toy for gadget freaks. (Gadget freaks who can't have iPhones...)