If you remember this post where Optus seemed to be a little disorganised... you'll be pleased to know that the technician DID arrive yesterday between 8am and 12noon.
However, his visit proved just how disorganised Optus really is.
What had happened is that an Optus technician, over the phone, ran tests on each of the phone sockets in our house.
He established that ONE SOCKET seemed to have a fault, and would need a live service technician to turn up and look at it.
The technician did turn up and look at it, and said that - because they are only responsible for the first connection into the house - he couldn't do anything to fix it.
Okay... so if it was already established as a socket problem, why did I just wait all that time for someone to come over and tell me he couldn't do anything? Surely the Optus technician could have advised me over the phone.
Well, while he was here, another Optus technician phoned me to explain the problem... on behalf of the technician who was standing there in my house.
I explained to him that the person who arranged the initial appointment for the tech had done tests on the line and established which socket was faulty - and he explained that was impossible as there are no such tests.
So, I asked him, how does he explain that the "phantom tests" proved exactly what the live technician established?
He couldn't explain it but was adamant that such tests were simply impossible.
I seem to have encountered that rare gem a few weeks ago... an Optus worker who knew what he was doing. He fixed my internet speed issues (which other Optus reps denied were a problem), he isolated which socket was getting interference (which the Optus live tech agreed was the problem but couldn't do anything about), and he made an appointment for the tech to attend at a time that suited me (but the Optus "system" messed up and has no record of).
I guess his good work is making the other 99% of Optus look bad.
He's probably been sacked as a result.